Privacy Policy

Embroidery Chief ("we", "us", "our") operates embroiderychief.com and showrooms in Abuja, Lagos, and Kano. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, submit enquiry forms, contact us by phone or WhatsApp, or visit our branches.

We process personal data in accordance with the Nigeria Data Protection Act (NDPA) 2023 and applicable regulations. By using our website or services, you acknowledge this policy. If you do not agree, please do not submit personal data through our forms.

We may collect: name, email address, phone number, company name, city or branch preference, product or service details you provide, and message content submitted through contact, product enquiry, or service request forms. When you visit our website, we may collect technical data such as IP address, browser type, and pages viewed through standard server logs and analytics tools.

We do not knowingly collect data from children under 18 without parental consent. If you believe a child has submitted data to us, contact us and we will delete it promptly.

We use personal data to respond to enquiries and quotes, process product and service requests, schedule showroom visits and installations, provide customer support, send order updates you request, improve our website and services, comply with legal obligations, and protect against fraud or misuse.

We do not sell your personal data. We may share data with trusted service providers (hosting, email delivery) who process data on our instructions and under confidentiality obligations. We may disclose data if required by law or to protect our legal rights.

We process data based on your consent (form submissions), performance of a contract or pre-contract steps (quotes and orders), legitimate interests (improving services and security), and legal compliance where applicable.

We retain enquiry and customer records for as long as needed to fulfil the purpose collected, typically up to seven years for business records unless a longer period is required by law. You may request deletion where we have no overriding legal reason to retain data.

Under the NDPA, you may have the right to access, rectify, erase, restrict processing, object to processing, and data portability where applicable. You may withdraw consent at any time without affecting prior lawful processing.

To exercise your rights, email info@embroiderychief.com with subject line "Privacy Request" or write to our Abuja headquarters at 12 Wuse Market Road, Zone 4, Wuse, Abuja FCT. We will respond within the timeframe required by applicable law.

We implement reasonable technical and organizational measures to protect personal data, including secure hosting and access controls on admin systems. No transmission over the internet is completely secure; please do not send sensitive payment card details through enquiry forms.

For privacy questions or complaints, contact info@embroiderychief.com. You may also lodge a complaint with the Nigeria Data Protection Commission if you believe your rights have been violated.